Evidence for your attorney within 72 hours of a demand letter.
When a letter claims your website is inaccessible, your attorney needs facts quickly. We reproduce each barrier the letter cites, document what we find, and deliver a remediation plan with dates. We are engineers, not lawyers, and we work alongside your counsel.
This is technical support, not legal advice
Baclion is not a law firm and does not provide legal advice. We don't tell you whether to respond, settle, or contest a claim, and we don't contact the sender. Those decisions belong to you and your attorney. If you don't have counsel yet, that's the first call to make; we can start the technical review at the same time.
What happens in the first 72 hours
The clock starts when we receive the letter and access to the site. Most of the work runs in parallel.
Intake
We read the letter with you and, if they choose to join, your attorney. We list every barrier, page, and date it cites, and confirm who receives our findings.
Reproduce each cited barrier
An analyst tests every cited page with the browser and assistive technology the letter names, or common equivalents when it names none, and records exactly what happens.
Check the dates
Sites change. Where archived captures exist, we compare the page on the date cited with the page today, and note what has already changed.
Look past the letter
A letter cites examples, not a full audit. We test the same journeys for related barriers, so the next letter doesn't surprise you, and report them separately.
Deliver
Your attorney receives the evidence pack and a remediation plan with dates, organized so they can use it however they see fit.
How we classify each cited barrier
We separate claims technically, not legally. Whether a claim has legal merit is your attorney's call.
| Status | What it means | Evidence we provide |
|---|---|---|
| Reproduced | The barrier exists today, as described | A screen recording with screen-reader speech, the failing code, and the WCAG success criterion |
| Reproduced, different scope | A real barrier, but on different pages or in a different form than the letter describes | Where it actually occurs, and how that differs from the letter |
| Already fixed | The barrier existed but has since been fixed | Archived captures or release history showing what changed and when, plus a retest |
| Not reproduced | We could not reproduce it with the stated pages and tools | Our test steps, devices, browser and assistive-technology versions, and recordings |
| Third-party component | The barrier sits inside a vendor's widget or embed | The vendor and component, the barrier itself, and options to contain or replace it |
A settlement without fixes leaves the same barriers in place
A letter is a symptom. If the barriers it describes stay in the code, every person who uses assistive technology still meets them, and so does the next firm that scans your site.
Repeat claims are common. UsableNet's 2025 year-end report, a vendor study, counted 1,427 digital accessibility lawsuits that year against companies that had already been sued. Whatever your attorney advises about the letter itself, the technical answer to that pattern doesn't change: fix the barriers, keep a dated record of the fixes, and keep testing.
That's why the evidence pack includes a remediation plan with owners and dates, and why we offer remediation sprints and ongoing monitoring after the review. It also gives your attorney a dated record of good-faith effort to work with.
What your attorney receives
- A plain-English summary of every cited barrier and its technical status
- Screen recordings with screen-reader speech, screenshots, and the failing code for each reproduced barrier
- Test conditions for every check: date, time, device, browser, and assistive-technology versions
- Comparisons with archived captures where the letter cites past dates
- Related barriers found in the same journeys, kept separate from the cited ones
- A remediation plan with priorities, owners, and target dates
One fixed fee for the review
Demand-letter technical support
Starting at
$2,400
A 72-hour technical review of every barrier a letter cites, with an evidence pack for your attorney.
Request a quoteRemediation and monitoring after the review are quoted separately. If your attorney retains us directly, we work under their engagement terms.
Questions we hear on the first call
Can you tell us whether the claims are valid?
We can tell you whether each barrier exists, technically, and show the evidence. Whether a claim is legally valid, and what to do about it, is for your attorney.
Should we fix the issues before we respond?
When and how to respond is your attorney's decision. Technically, we can start fixing reproduced barriers right away and keep a dated record of every change, so your counsel has the facts whichever way they proceed.
Would installing an overlay make the letter go away?
We don't recommend it, and we don't install them. An overlay leaves the cited barriers in your code; we explain why in our article on overlays and the FTC order. Fixing the source takes longer to start, and it leaves evidence of what changed.
Can our attorney engage you directly?
Yes. We take direction from counsel, send findings only to the people they name, and follow their instructions on how documents are labeled and shared.
Keep reading
Tell us what your website needs to do.
Send a link and a sentence about your deadline. You will hear back from a person within one business day, usually with a short list of questions and a proposed scope.